After The Investigation
“We conducted a thorough investigation into this matter and has discovered the tip in question was made in error,” Denny’s explained in the statement. What did the company find out after some research? It continued, “It was ultimately determined that the guest, who is elderly and unfamiliar with the debit system used at this location, entered a tip amount of $4,451.61 when he intended to leave a $4 tip on his bill.”
After The Investigation
Not A Happy Ending
“We have also taken steps to ensure that staff is better equipped to handle similar situations in the future,” explained the spokesperson, “Denny’s is committed to both our guests and our employees and will always seek to provide the fairest and most reasonable resolution under any circumstances.” As you can see, things did not end up the way that Shikira wanted. We are glad to hear that things got resolved in the end, but it still sucks for her.
Not A Happy Ending
