Issue
The representative answered in response to the situation by saying that it was because of an “issue at the boarding gate.” The airline made sure to contact all the passengers that were affected and sent out apologies. But it was a question of whether it would be enough for them.

Issue
Launched Investigation
Aside from the apologies, there was an investigation, and the passengers had received flight vouchers and a refund. The airplane said that 19 passengers accepted the offer to get a later flight for London.

Launched Investigation

