Kirk Alexander is a 48-year-old man who lives in Salem, Oregon. His absolute favorite food is pizza. In fact, he’s been eating Domino’s Pizza every single day for almost 10 years! However, one day, he didn’t order anything. Needless to say, the employees at Domino’s were shell-shocked when they found out the reason.
According to Sarah Fuller, “he orders every day, every other day. She’s the general manager at the Domino’s branch Kirk normally orders from. “His order pops up on the screen because he orders online. So we see it come across the screen and we’re like, ‘Oh, Kirk’s order.’”
When Kirk’s neighbors were asked about him, they said, “I knock on the door every once in a while but sometimes he answers,” Robert Lalonde, who lives across the street, said. “Very seldom does he ever answer the door.”
“He’s a pretty good guy – kind of stayed away from everybody,” Ben Theodorichs, another neighbor said. “He’s come over a couple of times and helped us fix computers and, you know, he’s just good at that.”
When it comes to being familiar with the employees, Sarah said, “Our delivery drivers he knows really well, because obviously he has conversations with them at the door.” It makes total sense since Kirk ordered from them almost daily.
11 Days With No Order
However, all of sudden, Kirk’s order stopped showing up for a few days, leaving the employees with a bad feeling in their stomachs. At first, the employees thought that Kirk might have gone on some kind of trip, visiting his friends and family. Maybe he was even on a business trip.
A Friend To The Employees
As more and more time went by, Fuller was stopped by a few of the delivery drivers, asking about Alexander. They too have noticed that he hadn’t placed an order in a while. Fuller went on to check out the system. She noticed it had been 11 days since Kirk’s last order. What was going on?
Enjoyed Each Item
She had a feeling something just wasn’t right. Kirk has been such a loyal customer for so many years. The staff knew him well and knew he was a friendly, nice, and quiet man. “He orders all the time, so we know him,” said Fuller.
Not only was he their friend, some of the employees saw him as part of the family. He was so well-known that the staff members knew how long it took to get to his house, and it wasn’t a long trip. Was it possible that he began ordering from somewhere else? Was he tired of Domino’s?
“Kirk is a very well-known customer, but he doesn’t have a regular order – he’ll order anything from pasta or pizza to sandwiches or wings. It’s never the same thing every time.” It’s clear that he enjoyed a variety of foods and was in the habit of eating at Domino’s.
Reaching Out To 911
Gradually, the employees became more and more worried that there might be another reason behind his lack of orders. Finally, Fuller decided to send a driver to check up on their loyal customer to see if everything was alright.
Calling For Help
One of the delivery drivers, Tracey Hamblen, was tasked with this mission. As she walked up to Kirk’s front door, she couldn’t help but notice that lights were on inside the house. She got closer and started hearing noises from the TV that was on as well.
“He wasn’t answering his door but there were lights on,” Fuller said. “and you could hear the TV playing”. They had tried calling Kirk multiple times but it kept going straight to voicemail. After a while, they decided to call 911.
Making The Decision
“He came back to the store and that’s when we went ahead and decided to place the 911 call.” Still, all the workers couldn’t help but feel on edge. “Kind of scared, worried,” Fuller said. “What happened? What was going on?”
Knocking on the door of the house, Tracey waited but there was no answer. She kept on knocking, but to no avail. She decided to call Alexander, but the voicemail picked up yet again. Feeling like something was seriously wrong, she went back to the restaurant to tell her coworkers about the situation.
Sigh Of Relief
Surely, someone would come up with an idea of what they should do. While discussing the situation with the rest of the staff, Hamblen called 911. She said, “Well, I need some help on what to do, it could be an emergency.”
A Humbling Experience
“This is Domino’s Pizza and we have a customer that usually orders like every night from us. And he hasn’t ordered in 11 days.” The 911 operator got all the details they needed and got in touch with the Marion County sheriff’s department.
Explaining The Situation
Hamblen explained to the 911 operator that It’s been 11 days since Kirk last ordered anything from their branch, something that hadn’t occurred in the 10 years that he’d been ordering from the Domino’s branch.
Promptly, the sheriff sent his deputies to Alexander’s home. None of them was sure of what they would find when they got there. As they arrived at the house, they knocked at the door while shouting his name over and over again.
Sarah said: “I guess they could hear him inside, yelling for help. So they broke down the door and the paramedics got in and got him down to the hospital.” According to earlier reports, Alexander had suffered from minor strokes in the past.
Shockingly, the policemen heard a response from inside the house. They recognized the sound – it was someone calling out for help. Immediately, they broke down the door and ran it to find Kirk spread out on the floor. They got an ambulance to come and take him to a nearby hospital.
Found At Last
And so, all the officers rushed and broke down Kirk’s door to find him on the floor “in need of immediate medical attention.” They realized if they had gotten the call even just a day later, they would have been too late.
It seemed like Kirk had suffered a stroke. Luckily, the paramedics were able to stabilize him in time. All the same, there was a lot of uncertainty, and no one that saw what happened was able to say how long he had been down for.
Luckily, Alexander had been found just in time, and doctors were able to save his life. He would be making a full recovery. The staff at the branch he always ordered from were more than happy to hear the news. “We’re like a family here, and we were glad we were able to do something to help. We hope he’s able to fully recover from this,” said Fuller.
“We want to give him flowers, cards,” Seiber said, “hopefully help him recover faster knowing that people do care about him.” It’s very inspiring to see just how much people are willing to do in order to help others in times of crisis.
“The first day we saw him he was a little out of it, just yes and no questions, and then I went back on Monday and he was doing a lot better,” Seiber continued. “We saw him yesterday and he had been moved to the rehabilitation center at the hospital and he was saying a little bit more.”
She went on, “He’s still really tired but he seems to be doing a lot better and making a recovery.” Jenny Fouracre is the director of public relations at Domino’s headquarters in Ann Arbor, Michigan. She said that the store’s efforts were consistent with the company’s customer service standards.
Proud Of The Team
She responded to the situation by saying: “We are proud of our team members who took the initiative to reach out and help a regular customer who was in distress. There are thousands of Domino’s stores across the country, but every store is really a part of their neighborhood, delivering to people in their homes, which means we often get to know our customers well.”
She continued, “We have many stories of how our stores have helped regular customers in ways that are big and small over the years, which is a level of customer service and commitment to our communities that we hope everyone will emulate.”
Doing Their Job
In terms of the employees at Domino’s, they certainly didn’t see themselves as heroes. According to Fuller, “I think we were just doing our job checking in on someone we know who orders a lot. We felt like we needed to do something.”
The compassion and humility that was displayed by the employees was inspiring, to say the least. The media got the story and ran with it. In fact, the story was spread far and wide throughout the entire town – it even made it nationwide. Something else was in store as well.
Fuller appeared on Good Morning America with her assistant manager, Jenny Seiber. The two of them were interviewed and asked to talk about the events that happened. The hosts thanked and praised them for listening to their guts and doing the right thing.
They also gave the audience an update about Alexander’s condition since they had gone to visit him in the hospital. Seiber spoke about it with the host, Robin Roberts. She said she had visited Kirk three times since he had gone to the hospital.
Out Of It
She continued by saying that on the first day, he was “out of it” and was only able to respond with a simple yes or no. However, by the next day, he had looked better. On the third day, he was transferred to the rehabilitation wing in the hospital.
All of a sudden, the two employees on the show were given a huge surprise. Robin announced: “Since you guys are superheroes, we’re gonna send you to Captain America: Civil War.” The whole restaurant was gifted with tickets. However, that wasn’t all.
Domino’s corporate office was sending the managers along with Tracey Hamblen to the DFomino’s Worldwide Rally. This annual convention is hosted in Las Vegas for Domino’s members. This is the least of what these life-savers deserve.
It looks like these employees were getting plenty of appreciation for all directions for what they had done. The Marion County Sheriff’s Office stated: “Thanks to the quick actions of Mr. Hamblen, Mr. Alexander is in stable condition at the Salem Hospital.”
“The Sheriff’s Office would like to personally thank Mr. Hamblen for his quick actions and willingness to take time out of his day to care for others.” It’s amazing that these heroes were being rewarded for the incredible thing they did.
As days went by, the employees kept going to the hospital to visit Kirk and make sure he was on the mend. They wanted to see that he had everything he needed and wanted to show him they really did care.
On The Mend
As of now, We know Kirk is slowly recovering in the hospital. We definitely hope he was able to go back home and get back to the normal routine he loved so much. Not to mention, ordering delicious food from his favorite Domino’s!